Client’s Bill of Rights

1. The right to be treated with respect and courtesy.
2. The right to have all matters and issues fully explained.
3. The right to be promptly advised of developments in their case or matter.
4. The right to receive work when promised. If work must be delayed, the client has a right to a telephone call explaining the problem before the work is due.
5. The right to receive copies of all written materials relating to their case or matter.
6. The right to have all telephone calls returned within twenty-four hours (we try to return calls the same day when possible).
7. The right to have all work written in understandable English, rather than in legalese.
8. The right to have work performed by the best qualified person at the lowest billing rate – unless otherwise directed by the client.
9. The right to have bills accurately reflect services rendered and time spent on each matter.
10. The right to be billed for costs incurred at the actual price without mark-ups or surcharges.